RETURNS & refunds
NOT WHAT YOU HAD IN MIND?
START A REFUND
REFUND POLICY
We’re excited to help you with returns and refunds! Here’s everything you need to know to make the process as smooth and sparkly as possible:
Return & Refund Guidelines:
- Condition: Your items should be unused, unworn, unwashed, and undamaged, with all original labels and tags still attached.
- Exclusions: For hygiene reasons, we can’t accept returns on certain items and this will be highlighted at checkout.
- Packaging: Make sure your return parcel includes the return label and invoice. Missing these can delay the process or lead to rejection.
- One-Time Request: You can only create one return request per order.
Refunds with a Sparkle:
Refunds will be processed back to the original payment method, except for:
- Cash on Delivery: These payments will be refunded as store credit.
- Store Credit: Once issued, store credit can’t be converted back to a refund.
Please note, original delivery charges won’t be included in the refunded amount.
Important Note:
Make sure the items you return match your return request. Any discrepancies can result in the rejection of your exchange request.
If you have any questions or need a hand, reach out to us at discover@sparklyessentials.com.
We’re here to help and make sure your experience is nothing short of sparkling!
