shipping & delivery
STANDARD DELIVERY - FREE
- Estimated Delivery 1-3 BUSINESS DAYS
SAME DAY DELIVERY - AED 25
- Estimated Delivery WITHIN 24 BUSINESS HOURS
CASH ON DELIVERY - AED 20
- Estimated Delivery 1-3 BUSINESS DAYS
INTERNATIONAL - AED30 | USD 10
- Estimated Delivery 5-7 BUSINESS DAYS
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
All international orders are sent with DHL and in the UAE we have partnered with Quiqup.
You can read more below about Shipping and Delivery.
When your package reaches your country, there might be additional customs or duty fees that you'll need to cover. Taking care of these fees ensures smooth customs clearance for your order. We recommend checking your country's customs laws to see if your order qualifies for any exemptions. Please note that duties apply to all orders except those delivered to duty-free locations.
Packages undeliverable by DHL, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.
Credit/Debit Card: at Sparkly Essentials your card number is always safe and protected using certified leading encryption technology. A secure shopping experience is a priority and a guarantee, and your details remain private and encrypted. We currently accept Visa, Mastercard and AMEX credit cards. Orders completed with credit cards will not be charged any additional fees. Available worldwide.
Cash/Card on Delivery: for customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Available in UAE only.
Easy Returns: Changed your mind after placing an order? No problem! You can return items once received. For more information, please check our Return Policy.
Customs & Duties: When your package reaches your country, there might be additional customs or duty fees that you'll need to cover. Taking care of these fees ensures smooth customs clearance for your order. We recommend checking your country's customs laws to see if your order qualifies for any exemptions. Please note that duties apply to all orders except those delivered to duty-free locations.
Unpaid Fees: If customs fees are left unpaid, your order will be returned to us. Upon return, you will be eligible for a refund, subject to deductions for customs-related charges and any other related fees.
Delivery Attempts: We aim to get your order delivered as soon as possible. Our courier will make 2-3 attempts to deliver your package. If you are still unreachable, the order will be sent back to us. For more information, please refer to our Return Policy.
For any questions or additional assistance, feel free to reach out to us at discover@sparklyessentials.com. We're here to make your experience as smooth and sparkling as possible!
SHIPPING & Delivery FAQ's
We aim to process your order within 1-2 business days of receiving it and have it picked up by our courier, DHL Express. In many cases, DHL Express can deliver your package within two business days, which means you should expect to receive your package in 3-5 business days, almost everywhere we ship.
We offer free standard shipping in the UAE. You should received your parcel within 2-3 business days.
Once your order is shipped, a tracking link will be emailed to you, and you can track it here (add link)
Don‘t sweat! Confirmation emails are sent out immediately after placing an order. If you don’t see one within 24 hours, please email us at discover@sparklyessentials.com and we’ll sort it out for you in no time.
We’re sorry for any inconvenience this may cause. If you haven’t received your order, please make sure to:
- Check your tracking number: This can provide updates on your package’s status.
- Verify your address: Ensure the correct address was provided when placing your order.
- Contact the courier: They may have more information on your delivery.
If you’re still having trouble, don’t hesitate to email us at discover@sparklyessentials.com. We’re here to help!
Please Note: For security reasons, we cannot take responsibility for packages left at receptions or outside apartments based on courier recommendations.