You can reach us atdiscover@sparklyessentials.comfor assistance with orders, returns, or general inquiries.Answer Content
Our team is available Monday to Friday, 9 AM–5 PM (UAE time).
Yes, we offer gorgeous reusable gift wrapping for select items, which includes a satin drawstring bag, a gift box, and an iridescent beach bag. Please note that during sales, this option is available only for orders over AED 200.
Shipping
Not yet—but international shipping is coming in 2025! Watch this space for updates.
Enjoy FREE shipping on UAE orders over AED 100!COD orders: AED 11 service fee. Orders under AED 100: AED 23 shipping fee.
Our courier partner will attempt delivery again or contact you to arrange a convenient time.
Dubai & Abu Dhabi: Next-day delivery (if ordered before 4 PM) or 2–3 working days for standard shipping.
Other Emirates: 1–2 working days.
Returns & Refunds
We accept returns within 14 days of receiving your order if the items meet our return criteria. For assistance, email us at discover@sparklyessentials.com.
Follow the instructions provided to arrange a pickup or drop-off.
Sale items are not eligible for refunds but may be exchanged depending on stock availability.
Refunds will be processed to your original payment method or issued as a voucher for COD orders.
Placing an Order & Other Bits
Simply add your favourite items to your cart, proceed to checkout, and follow the prompts to complete your purchase.
We offer a wide range of sizes and fits, which are listed in the size guide on each product page. if unsure about fit please check each products as we give you our thoughts based on our models and customer feedback.
Once an order is placed, it cannot be modified. However, you can contact us immediately at discover@sparklyessentials.com to discuss possible solutions.
