You can reach us at discover@sparklyessentials.com for assistance with orders, returns, or general inquiries.
Customer Experience
HOW CAN I CONTACT CUSTOMER SERVICE?
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our team is available Monday to Friday, 9 AM–5 PM (UAE time).
Shipping
DO YOU SHIP INTERNATIONALLY?
Not yet—but international shipping is coming in 2025! Watch this space for updates.
HOW MUCH DOES SHIPPING COST?
Enjoy FREE shipping on UAE orders over AED 100!COD orders: AED 11 service fee. Orders under AED 100: AED 23 shipping fee.
WHAT HAPPENS IF I'M NOT HOME DURING DELIVERY?
Our courier partner will attempt delivery again or contact you to arrange a convenient time.
HOW LONG DOES DELIVERY TAKE?
🚚 Shipping:
We deliver across the UAE! Takes 1-2 working days.
- FREE shipping on UAE orders over AED 100
- COD orders: AED 15 service fee
- Orders under AED 100: AED 23 shipping fee
Other Emirates: 2-3 working days.
Returns & Refunds
WHAT IS YOUR REFUND POLICY?
We accept returns within 14 days of receiving your order if the items meet our return criteria. For assistance, email us at discover@sparklyessentials.com.
HOW DO I REQUEST A RETURN?
Email discover@sparklyessentials.com with your order number.
Follow the instructions provided to arrange a pickup or drop-off.
ARE SALE ITEMS ELIGIBLE FOR RETURNS?
Sale items are not eligible for refunds but may be exchanged depending on stock availability.
HOW WILL I RECEIVE MY REFUND?
Refunds will be processed to your original payment method or issued as a voucher for COD orders.
Placing an Order & Other Bits
HOW CAN I PLACE AN ORDER ON SPARKLY ESSENTIALS?
Simply add your favourite items to your cart, proceed to checkout, and follow the prompts to complete your purchase.
WHAT SIZES DO YOUR PRODUCTS COME IN?
We offer a wide range of sizes and fits, which are listed in the size guide on each product page. if unsure about fit please check each products as we give you our thoughts based on our models and customer feedback.
CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?
Once an order is placed, it cannot be modified. However, you can contact us immediately at discover@sparklyessentials.com to discuss possible solutions.
WHAT CURRENCIES DO YOU ACCEPT?
All prices are in AED