Our Refund Policy

At Sparkly Essentials, we want you to love your purchase! If something’s not quite right, we offer easy returns within the UAE.

To keep things simple, return requests must be submitted directly through us.

We are happy to accept return items within 14 days of receiving your order if they are deemed as acceptable returns in line with the following:

  • Original Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
  • No Damage: Products should not show any signs of wear, stains, smells or damage.
  • Exclusions Apply: Items purchased on sale or as part of a clearance event are not eligible for refunds, though exchanges may be possible depending on stock availability.

Easy Returns in 3 Steps with Sparkly Essentials 

Step 1: Email or WhatsApp: 052 880 5576

Send an email to discover@sparklyessentials.com  with your order number and let us know you’d like to return an item.

Step 2: Arrange Pick-Up 

Dubai and Abu Dhabi: We'll arrange a courier pick-up for just AED 25, which will be deducted from your refund.

International Orders: Watch this space for more information on this soon. Currently not available.

Step 3: Refund Processed
Once we’ve received and inspected your return, we’ll confirm it meets all requirements and process your refund promptly back on the same method used for payment.

If you paid via COD (Cash on Delivery), refunds will only be issued as a Sparkly Essentials voucher and a COD fee with be deducted of AED20.

One return per order: When returning, please make sure to select all items you’d like to return in one go, as we can only process one return request per order. Once your request is submitted, no additional items can be added.

Sale Items: Please note that al SALE items are final and not eligible for a refund. However, we may be able to offer an exchange, subject to stock availability. For assistance, feel free to contact us—we're here to help!

Vouchers - if a voucher is issued through returns this cannot be later be refunded. 

Our Exchange Policy

Right now, we don’t offer exchanges, but don’t worry—you can simply return your items and place a new order for the perfect pieces! 

Our Rights

Sparkly Essentials reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and will be sent back to the customer at their expense.

Any excessive activity with regards to returning or exchanging items will be reviewed by Sparkly Essentials, and can be refused at our discretion.

NO EXCEPTIONS TO OUR TERMS WILL BE MADE.